Refund policy

Every physical product in our shop is custom-made to order especially for you. Because we practice Print on Demand to reduce waste and protect the environment, these items are classified as custom orders. Therefore, we cannot accept returns, cancellations, or exchanges for buyer's remorse, wrong size selection, or a change of mind.

However, your satisfaction is incredibly important to us! If there is an issue with your order, please read our policies below:

If your item arrives damaged during transit, has a manufacturing or printing defect, or you receive the wrong product/size (mistake made on our end), we will happily arrange a free replacement or a full refund.

• What to do: Contact us at designsbyodetta@gmail.com within 14 days of receiving your package.
• Please include: Your order number and clear photographic proof of the damaged, defective, or wrong item. You do not need to ship the damaged item back to us.

Due to the instant nature of digital content, all sales of digital products (such as digital Kamishibai stories, PDF downloads, and video courses) are final. Once the purchase is completed and the download or access link has been delivered, the order cannot be canceled, refunded, or exchanged. If you experience any technical difficulties with your file, please contact us at designsbyodetta@gmail.com so we can assist you.

Because physical orders are sent to production automatically to ensure fast shipping, cancellations can only be made within 1 hour of placing your order. After this window, the order cannot be canceled or modified.

If your tracking status shows that your package is lost in transit, please contact us at designsbyodetta@gmail.com. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.